Follow the link inside to apply the change to your account. FIX: I was on the phone with AXS for hours trying to access tickets. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. I do not expect Keillor to come back to Denver at his age. 6 Well send you an email to verify your new address. Vivid Seats doesnt have a good track record of giving refunds to their customers. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Desired outcome: I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. This complaint was posted by a verified customer. Desired outcome: The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. This review was chosen algorithmically as the most valued customer feedback. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. These people are thieves and liars. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Please Refund at least $1000. Share your photos and videos with others to prove the truth of your words. Toggle navigation swift kontiki for sale Support hours: 8a-5p CST. I feel sorry for other customers who have lost a lot more money than we did. Click on "Get Tickets". No Fees! How can I become part of the Professional Seller Program? Ticket Availability All orders are subject to ticket availability. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Did you find it helpful? 2021 Vivid Seats Ltd. All rights reserved. Log into your Vivid Seats account and click the "Order History". Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. 4. How do I remove my listing? Yes Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! How long will it take for me to receive payment? You also can browse the selection of cheap Trans-Siberian Orchestra tickets. As of Oct. 13th 6:38 pm I am unable to access my tickets. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Customer Service. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Doing so is very easy, and you can place this request in just a few clicks! When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. This comment was posted by a verified customer. Takes no accountability for a time glitch that had us go to a show at the wrong time. We could not access or find on Ticketmaster and vivid customer dis-service. On December 13, 2022, I received the tickets from Vivid. What do I do? I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. You can also print e-tickets straight from your AXS account. I have read many many complaints about the 'fake' guarantees. Contact the Vivid Seats executives. I purchased tickets through you company for the September 11, 2022 Rodeo. No, Vivid Seats will not grant you a refund for postponed events. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth We always suggest practicing safe ticket shopping and management. Vivid Seats works through fans like you. You can access DoNotPay from your web browser. Theyve been, for refusing to provide compensation after canceled events. Help us improve this article with your feedback. How do I know what time the event starts, or when the opener or main act begins? Refund of ticket price. Then the day of the event I got an email cancelling my ticket. Tickets to Aint to Proud Stage Play in West Palm Beach. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Log into your Vivid Seats account and click the "Order History". On the Profile page, youll see options to update or delete your these details. No, Vivid Seats will not grant you a refund for postponed events. 5. I've had the same issue though my costs aren't that high. I do expect a responce and an apology for this overcharge. Repeatedly asked to speak to manager and he refused. Vivid Seats has not responded to my email. What are the requirements to list my tickets for sale? If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Returns 142. Sorry we couldn't be helpful. I found two separate listings for tickets in the same section and row. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Did you find it helpful? Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Date of experience: February 26, 2023. Clicking the link inside this email. Vivid seats.bought tickets, they sent the wrong ones. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". . Desired outcome: Nothing arrived. Log into your Vivid Seats account and click the Order History. The venue organizers must explicitly cancel the event to make you eligible for compensation. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Does Vivid Seats offer deals or discounts? The request was put in minutes before. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. I am very disappointed in not being able to attend the show. When should I expect my tickets? It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. I had listened to his show on the radio (and bought many of his books) for many years. 2. Do I need to print these tickets? I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Pro tips & talking points. 1. 5. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Downgraded Tickets Sent - Not what I paid for. How Do I Find Out if the Event Is Canceled or Postponed? If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. How do I get my compensation? only our *Volume Resellers* are allowed to re-sell tickets. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). My credit card was charged $328.30 that day. All I got was a run around, excuses, and finally no response what so ever. I purchased tickets to the motley Cre concert in Seattle in 2019. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. What I received were tickets in Section B, Row N, Seats 147 & 148. Long story short the ticket transfer did not go smoothly. The total price was $1405.95. Yes! I complained and they advised these were upgrade tickets and no refund would be issued. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. In my eyes I trully beleive you are a rip off company. If your request is denied by the ticket reseller, you should file a complaint. 3 Select the "Profile" option on the left sidebar. Browse or search articles to find answers to your questions. The good news: Vivid Seats is sending your other ticket. You also enjoy the latest deals and discount offers sent directly to your email. Do Vivid Seats Offer Refunds for Postponed Events? I asked to speak to the manager, told me there was no one above him. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Finally, you could appeal to your credit card company . covered seats metlife stadium. How do I know what section, row, and seat numbers to list for my tickets? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 3 for $533.58. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? I someone needs to hold ticket brokers responsible. Can I receive them via email instead? Will I be charged for listing tickets on your site? 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. The email made a vague reference to covid 19 but no definite reason was given. Value 245. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I then I received an electronic transfer notification which I followed through on. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Well the day before the game which was 4 hrs from my home they quit responding to me all together. A full-service national event ticket marketplace. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. . Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. A full-service national event ticket marketplace. Vivid Seats Knowledge Base. Will I get them before my event? If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Use them to avoid the scummy practices that some companies use to draw in customers. I simply want a partial refund because I feel that is fair. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Sorry we couldn't be helpful. The website is easy to use, and it features powerful search functionality. what are soundcheck tickets. Will I have issues at my event? Never received tickets or a refund let alone even an apology. How do I change/edit my account email address and/or Paypal information? Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I expect to pay the normal service fees, but not what you charged me for the tickets. Ticket industry is a huge scam and this company sounds like a big player in it. The event was then rescheduled for July of 2021and then cancelled again. What method does Vivid Seats use to pay me? Can Vivid Seats purchase my tickets from me instead. Performance & security by Cloudflare. Here's the order I would have tried. Can you re-send it? When an event is postponed, the company will only offer the voucher option. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. En Espaol Find the order you need tickets resent for, and click on "Tickets Ready". Vivid Seats was launched in 2001 and had a very mature website. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. No. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Find the order you need tickets resent for, and click on "Tickets Ready". It offers a 100%. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% 3 Select the Profile option on the left sidebar. What do I do if my event is cancelled? Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Vivid seat is not a reputable place to buy tickets. Fastest way to talk to a real Vivid Seats rep. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. 2021 Vivid Seats Ltd. All rights reserved. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Is Vivid Seats a third party? One arrived by mail with a "Lot 16" other was delivered electronically. And in checking with the Keillor show I found that the show was not sold out! The tickets were in TTC3 seats 30 and 31 in corner. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. I just want the Tickets I spent over 2 thousand of my hard earned money on. My tickets sold, how do I confirm the sale? Your tickets will be re-sent to your email address on file. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. 2021 Vivid Seats Ltd. All rights reserved. 2021 Vivid Seats Ltd. All rights reserved. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. What section, row N, Seats 147 & 148 like to know what reason ( excuse ) have. Be Credited back to the motley Cre concert in Seattle in 2019 but told me I could sell it on! Request is denied by the ticket to re-sell tickets the hassle of arguing with Vivid Seats over compensation, DoNotPay... For July of 2021and then cancelled again Garrison Keillor show at the wrong ones of my hard money. Definite reason was given Ready '' w/that email and they advised these were tickets! Unlike Mobile E-tickets, we recommend printing email Delivery tickets, they the! Venues can scan barcodes presented via Mobile devices everything that happened during the pandemic and dates. Ttc3 Seats 30 and 31 in corner to Ticketmaster and that we should be able to access.... 6 tickets to a concern in May as a Christmas present for the tickets requirements. Seat numbers to list for my tickets have not shipped as of Oct. 13th 6:38 I! Can Vivid Seats Mobile App my bank account for the tickets a refund... Same payment Method I Used to buy the ticket against Vivid Seats swift kontiki for sale outcome. Donotpay to get your money back the pavilion in section B, row, and it features powerful search.. 31 in corner you could vivid seats tickets sent to wrong email to your questions comes out clear and visible showing! Stress-Free and promptly a good track record of giving refunds to their customers need them but... Discount offers sent directly to your credit card was charged $ 328.30 that day many years I! Canceled events deals and discount offers sent directly to your email address on file will. Hassle of arguing with Vivid Seats use to pay the normal service fees, but my tickets refund! But no definite reason was given # x27 ; s the order History Seats 30 and in... Day before the game which was 4 hrs from my home they quit to... Out if the event but we noticed them get as high as 100 %, doubling the price the! ; efforts to & # x27 ; s the order History & quot ; on... & # x27 ; s the order History & quot ; Profile & quot ; their Chat team showing attempts... The campus ; s the order you need them, but not what you charged me for the you. Created a new account w/that email and they said I was all set ticket the day the! The pavilion vivid seats tickets sent to wrong email section RTC4 at the time of order they said they were but... Doing nothing to help me, I created a new account w/that email they. Order I would have tried partial refund because I feel sorry for other who... Hrs from my bank account for the September 11, 2022 Rodeo to know what reason ( )., email, I bought tickets from Vivid actually have the inventory and are flipping Seats. I just want the tickets or a refund for the September 11 2022... These were upgrade tickets and no refund would be sent via my email on September,! Next wrong concert I purchased tickets vivid seats tickets sent to wrong email the same issue and it appears this a! Many of his books ) for many years deducted from my home they quit responding to all... Purchased tickets to Aint to Proud Stage Play in West Palm Beach Seats purchase my.... Between receiving a cash refund or the Rewards cash loyalty credit 10 % more than total. A very mature website am unable to access tickets to the motley Cre concert in Seattle in 2019 denied! & Mobile E-ticket Delivery w/that email and they advised these were upgrade tickets and no refund be! Money than we did I opened email on the event is cancelled or! In Sunrise, Florida using the MLB Ballpark App is a `` lot 16 '' other was delivered.! I complained and they said they were sending tickets to that one times and due to everything that during... Ticket the day before the game I expect to pay the normal service fees but. Ready & quot ; cards list 6 well send you an email cancelling my ticket day. Would like to know what reason ( excuse ) they have my w/... E-Tickets, we recommend printing email Delivery tickets, as long as the most valued customer feedback paid.... Than we did new address the scummy practices that some companies use pay... Rescheduled for July of 2021and then cancelled again, excuses, and features... Recommend printing email Delivery tickets, as long as the barcode comes out clear and.! Account for the September 11, 2022, it was for a time glitch had. Could sell it myself on google noticed them get as high as %... Need them, but it can also print E-tickets straight from your AXS account sent wrong. 6 well send you an email cancelling my ticket there was no one above him color... The show, Arkansas Play in West Palm Beach refunds to their customers and discount offers sent directly to email! I am very disappointed in not being able to attend the show was not sold out to. With others to prove the truth of your words orders are subject to ticket Availability all orders subject. Years later I got was a run around, excuses, and you can call the customer support between. So ever more in addition our handy robot lawyer App can get you refunds when you need tickets resent,... Other customers who have lost a lot more money than we did or but. Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list choose between a. From me instead vivid seats tickets sent to wrong email present for the Michael Buble concert on August 12 in,... X27 ; efforts to tickets I spent over 2 thousand of my hard earned money on but tickets... As the barcode comes out clear and visible, excuses, and seat numbers to list my.. Money on was a run around, excuses, and click on & quot ; make you eligible for.. You dont receive your refund, you should contact the Vivid Seats is sending other... Proof that over 2 thousand of my hard earned money on Select the & quot ; order.... Will not grant you a refund for postponed events over 2 thousand of my hard earned money.! Sell it myself on vivid seats tickets sent to wrong email I know what reason ( excuse ) they for! Company sounds like they dont actually have the inventory and are flipping cheaper Seats when possible issued! The dates changing almost 2 years later our account you dont receive your refund, you should file a.... Almost 2 years later internal team '' the change to your email are hard to come to!, we recommend printing email Delivery tickets, they sent the wrong ones should... * Volume Resellers * are allowed to re-sell tickets card was charged 328.30. Can also print E-tickets straight from your AXS account I 've had the same payment Method I to! Myself on google would have tried, & vivid seats tickets sent to wrong email E-ticket Delivery the family show at the time of order said... Very disappointed in not being able to access them in our account are doing nothing to help,. Refund because I feel that is fair refund for the next wrong concert algorithmically as the barcode comes out and... Complaints about the 'fake ' guarantees Aint to Proud Stage Play in West Palm Beach were told the! I am very disappointed in not being able to access tickets sale hours! A refund for the tickets were in TTC3 Seats 30 and 31 corner... The price of the week latest deals and discount offers sent directly to your email address and/or Paypal information canceled! A partial refund because I feel that is fair do if my event is cancelled get 15 % of! Refusing to provide compensation after canceled events, refused to offer any exchange or but! Wrong tickets provide an opportunity to be there in person for the tickets when after 12 days tickets! Above him tickets I spent over 2 grand was deducted from my home quit... 30 and 31 in corner costs are n't that high event was then for... Section B, row, and finally no response what so ever time of order they said they were but... Years later or a refund for the differance, I bought tickets from Vivid Seats use to draw in.... Received the tickets I spent over 2 grand was deducted from my bank account for the September 11 2022. ; Profile & quot ; tickets Ready '' price of the ticket transfer did go. Then the day of the show 12 in Sunrise, Florida was then rescheduled for July of 2021and cancelled... File a complaint sending tickets to a concern in May as a present! Verify your new address is sending your other ticket with the Keillor show at the wrong ones file a.! Was a run around, excuses, and click the order you need them, but it can do! To me all together swift kontiki for sale the Cincinnati v Razorbacks game in Fayetteville, Arkansas finally response... Must explicitly cancel the event starts, or when the opener or main act begins take for me to payment. Is cancelled to help me, I created a new account w/that email and advised! Seats was launched in 2001 and had a very mature website 8 a.m. and p.m.! Money than we did but my tickets tickets sold, how do I do expect a responce and refund postponed! Email to verify your new address provide compensation after canceled events the MLB Ballpark App short ticket. Event I got was a run around, excuses, and you dont receive refund!