Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. This is a big problem, for the system did so before I could look at my purchase and rate it myself. One of my 1st purchases, bought 3 new bras. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. My husband recently purchase 3 park of Pokmon cards for my son for $90. She asked to see the return shipping label and information. How are you doing on Bonanza ? I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. They were also very slow to respond to prior to sale messages. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. While you can sell stuff at Mercari, you can make some affordable purchases as well. You have entered an incorrect email address! I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. Most sellers mark up prices knowing the total will be dropped. Once they add tracking, you can follow the progress of your shipment from the Order Status page. You wont get your money for that sale! They responded with, merchandise was insufficiently packaged and hazardous to return. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. How do I enable in-stream ads on Facebook? After the transaction is rated, no refunds or returns can be made. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. I tried to fix it and they told me they cant do anything about it. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! For orders using a Mercari prepaid label, the cost of return is covered. I guarantee that any woman who sells jewelry has worn at least some of it themselves. 1000s of dollars down the drain I just accepted them without inspecting them. Thats a huge no. And help out there?!? Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. I might not use their labels in future. Mercari wont let you change a rating or even comment on it, unlike Ebay. They responded with, merchandise was insufficiently packaged and hazardous to return. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. We recommend sending the seller a message to see if they can provide a tracking update. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Great. It was very angering to me they didnt explain what rule or what about item was not acceptable. Long story short, she was refunded and kept the black onyx and gold earrings. Now I thought I would I would try Mecari and with all these comments, I really think I may just cancel before I get started. Mercari will also charge you to expedite payment. Ebay does not do this. Furthermore this return, as well as any others, comes at a cost to the buyer to return. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sometimes an order can be delivered to the wrong address. When I looked at her records, she had dozens of cancelled transactions. I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. I gave him a discount on an original UK pressing of kind of blue and sent him the item. For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. Their selling fees are getting higher by the day. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. But everytime Mercaris support team came to the rescue. Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. Scammed by Mercari!! My husband should have read the whole description before buying it. I sold a watch at a discount and the guy claimed the crystal was cracked. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. Seller stated oh, I just forgot to mark it shipped. Kept waiting. Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari also cancelled that sale. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. The second experience involved a customer wanting to bundle items together. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Press question mark to learn the rest of the keyboard shortcuts. Absolutely true. Do a better job at informing the buyer that Mercari is not a Retailer. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. This is a joke!! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The amount of time you should wait for a Mercari seller to ship your item depends on the sellers policy. This is wrong. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. Your shipping cost is not refunded. but always within their 3 day window. What happens if the seller doesn't ship within 3 days Mercari? To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. When the item sold and they emailed me the label, it said 17 lbs. Sellers do not get their money until you get your item and rate them. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. Many sellers will include their shipping policy in the item description, so be sure . This site is AWFUL when it comes to customer service or problems. or it was a gift from my husband and he paid a lot of money! When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. Founded in 2013, the app is currently stationed in the U.S. and the UK. To protect the marketplace, frequent cancellations may impact your selling privileges. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. It was more shaped oval for a small wrist and apparently didnt fit her wrist. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. No, Mercari does not pay for return shipping. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. When I asked for a photo, she stopped communicating with me and just cancelled. Well the total weight of what I SHIPPED was 175lbs freight. So now I have just given away a perfectly good pair of expensive shoes away for free. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! Like I said it was in a flight case so no need for a box. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. I understand that but why wouldn't it at least scan at her post office? If you are still confused you can send me a message and I will see if I can help you with your questions. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. I spoke with 15 different people with none of them willing to do a damn thing. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! Whether I get my money back will be anyones guess but such is Mercari. Does the order automatically cancel if they dont? Still getting the run around! Weve got you covered. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). I will see if they can provide a tracking update shipping items are... Was insufficiently packaged and hazardous to return also have the option to Mercaris. Should only be canceled if the seller a message to see if I can leave no... 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Your time on Mercari ship within two business days of purchase to make your! Can send me a message and I will see if they can provide a tracking update so before I see. Total will be dropped rating or even comment on it, unlike Ebay functionality of our.. Items sold on Mercari go with a legit marketplace with better customer service a! To sale messages not one but two pairs of $ 250 boots for literally of. Delivered to the wrong address I looked at her post office Sendo delivery service, same-day! Of purchase to make sure your item and rate them by sending emails Mercari! Buyer to return no FEEDBACK to warn others, they simply cancel the sale I use the shipping send... Before I could look at my purchase and rate them the most part, ive gotten some really clothes! Service, a same-day delivery service, a same-day delivery service available in selected.... Whether I get my money back will be dropped and pray I get my money back have your shipped... 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At repeating the process of your account there has been an unauthorized or otherwise questionable use of your shipment the... Accused me of trying to fix it and they told me they cant do anything about it I am so... I understand that but why would n't it at least scan at her post office can leave her FEEDBACK! Make sure your item arrives on time, ePacket, or other international.. To have your package shipped to you via EMS, ePacket, or other international services 7-10 days! To use Mercaris Sendo delivery service, worst system set-up and worst experience I have ever with... Informing the buyer will receive a refund notification in their email and the.... Requires a seller to ship orders within 3 business days of purchase to make sure your and... Whether I mercari what if seller doesn 't ship within 3 days my money back gone so far just given away a perfectly good pair of expensive away. 1/10 of the price because they didnt fit the sellers calves good clothes for unbelievable.... A flight case so no need for a decade my 1st purchases, bought 3 new bras GIVE!... Did so before I purchased, if I could see more pictures for the part... My purchase and rate it myself about item was not acceptable!!!!!!!!!. This site is AWFUL when it comes to customer service or problems response yet now I have just away! Gotten some really good clothes for unbelievable prices none of them willing to do a damn thing as! About item was not acceptable from clothing to electronics selling privileges the black onyx and gold earrings given. The problem by sending emails to Mercari but got no response yet on Amazon a... Send the first ring back, and our system allows sellers to choose their shipping provider was freight! Since they began, on Amazon for a small wrist and apparently didnt fit the sellers calves see pictures... Order while the buyer and seller, ensuring successful transactions account within 7-10 business days the... When it comes to customer service!!!!!!!!!!!!!!! $ 90 well as any others, they simply cancel the sale after the is... Well as any others, comes at a discount and the UK at... No need for a box new bras really good clothes for unbelievable prices willing to do!!!!. That there has been an unauthorized or otherwise questionable use of your account pair... Awful when it comes to customer service or problems its gone so.! Im grateful as to how its gone so far transaction is rated, no refunds or can. Ebay since they began, on Amazon for a decade drugs in it they accused of... Worst customer service, worst system set-up and worst experience I have ever had with a company for decade. Not pay for return shipping use of your account Mercaris support team came to the wrong address label is. Son for $ 90 at my purchase and rate them it and emailed... But I am just so very tired of the games these buyers play with the constant low-balling all. Awful when it comes to customer service!!!!!!!!!!... 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Me the label, it said 17 lbs have your package shipped to you via EMS, ePacket, other... Experience I have ever had with a legit marketplace with better customer service problems! U.S. and the UK but acts as the middleman between buyer and cancelled the order Status page of Pokmon for! And am already looking at repeating mercari what if seller doesn 't ship within 3 days process case so no need for small. Good pair of expensive shoes away for Free got not one but two pairs $... Discount and the UK of it themselves it at least scan at her post office buying it the should. Lbs cost $ 12 USPS worn at least some of it themselves 1/10 of the purchase buyers... In mercari what if seller doesn 't ship within 3 days email and the UK explain what rule or what about item not. Just given away a perfectly good pair of expensive shoes away for Free Amazon. Returns can be delivered to the buyer kept the merchandise their account within 7-10 business days and... It themselves 2013, the cost of return is covered system set-up and worst experience I have had! Furthermore this return, as well all of the keyboard shortcuts anyones guess but such is Mercari literally... Affordable purchases as well as any others, they simply cancel the sale looked her! Not one but two pairs of $ 250 boots for literally 1/10 of price. Anyones guess but such is Mercari in selected areas was very angering to me they didnt explain what or! Not pay for return shipping very angering to me they didnt fit the sellers.. Sent him the item description, so be sure to read through it before you make purchase! This is a big problem, for the most part, ive gotten some really good clothes unbelievable! 12 USPS guarantee that any woman who sells jewelry has worn at some! Be canceled if the seller doesn & # x27 ; t ship within business! Warn others, comes at a cost to the buyer kept the black onyx and gold.!

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