My issue is still pending resolution, but Amber was great in doing what she could to assist me. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Chatdeal Team. Chatdeal Service Team. Faithfully Yours,Chatdeal Team. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. This is defined in a YAML file. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". What is a Support Bundle, and why should I opt for it. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Would you please provide us with more details, such as booking ID or ticket confirmation? They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Would you please provide us with more details, such as booking ID or ticket confirmation? Tickets were issued multiple times but not confirmed by the airline. I called Chatdeal to correct my issued ticket but they could not do anything. Kayak - $216.40. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Who has some sus customer service people with terrible phone receptions. I think the best way to describe them: Cheatsdeal. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. However, it was not even possible to pay them and get a new ticket. They wanted you to reach out to them and tell them you would accept a replacement flight. Kind regards, By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. Love working once again with chatdeal - and Especially Josie! Faithfully Yours,Chatdeal Team. Yours sincerely, You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. This company responds to reviews, but usually not within the first month. Go direct to your airline to purchase tickets. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. I am positive that my bookings issues will now be resolved due to her diligence. I found out that one leg (the last one of the return) flight was cancelled. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. I am happy that I made my decision and will look forward to book again with you in the future! Kind regards, Looking forward to speaking with you soon. 1 Passenger. Special Services 4 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Procedure Anyone can write a Trustpilot review. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Find out how we combat fake reviews. Basically $242.76 was just taken from me for no reason. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Changes, Cancellations & Refunds 9 . Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I asked for my options, possible replacement flights. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Now, I've seen a schedule change on the airlines site for over a week. 8.2 Crew. Flight from Philadelphia to Marrakech (avg. They are the worst. Dear Chris,Your review is very concerning to us. All of our travel information in Kayak and on the Kayak app showed . Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Best flights for your dream destination. Truly awful experience. ChatDeal Service Team. So what can i do ? We are so glad you like his work! Website cancelled my flight without notice. Dear Karla, Category Question Name Email Booking ID Phone number +1 The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. I was helped by Raavi who was both helpful and incredibly patient. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. The Plan offers a lot of benefits allowing you to cover unexpected damages. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Dear Chris,Your review is very concerning to us. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Bundles and Additional Services 3 . Dear Terry, New York, NY 10018-9852. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. 11. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Please email us at investigation@chatdeal.com Chatdeal.com. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Changes, Cancellations & Refunds 9 . The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. All rights reserved. Dear Loic,Your review is very concerning to us. The positive reviews on this site are written by Chatdeal agents. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Would you please provide us with more details, such as booking ID or ticket confirmation? We are so glad you like his work! !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! She assured me that my issue would be resolved, and expressed the actions she took to help move things along. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Dear Jenny, unacceptable! Possibly the worst customer service ever. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. He was extremely thorough in helping me complete my booking and answering all my questions. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Anyone can write a Trustpilot review. Providing you a personal approach, strict solutions, and helpful recommendations. I would not recommend this company to anyone. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Cancellation within 24 hours of booking Read More They will lie and say that you need to contact the airline while it is all done through them. Please email us at investigation@chatdeal.com Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Dear Eli Hetrick,Thank you for your amazing feedback. Frequently asked questions. Lufthansa will not honor the "confirmed" tickets they sent me. I'll definitely use Chatdeal again! Dear Ralph, Here are 8 tips for writing great reviews. I thought that KAYAK was better than that. Kind regards,ChatDeal Service Team. Top 5 airlines serving from Illinois to Ireland. Dear Susan, Please email us at investigation@chatdeal.com It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. They do not let your cancel or able to change flights, Dear Margot, I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Dont use this website.will never use it again!! I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. The people are polite (even when I am not) but incompetent. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Crystal was very helpful and was able to assigned seats. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Kind Regards, We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. You'll be stuck with a headache and a horrible experience. Terrible and never buying from them again. It goes against our guidelines to offer incentives for reviews. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Just go with more reputable websites. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. They need to revamp their operations plan. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Would you please provide us with more details, such as booking ID or ticket confirmation? We use dedicated people and clever technology to safeguard our platform. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Special Services 4 . Book easily, Fly anywhere! Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Enzo made the experience great. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I got a new booking, hopefully this is it. Without 24 hours of booking, I tried to change the date of my departure. Visit Website. Customer service is a joke. Best regards, The person "Jamie" suddenly went MIA. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. They didn't offer anything except a promise that they would prioritize my case. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Service is difficult and lacking. Would you please provide us with more details, such as booking ID or ticket confirmation? I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Kind regards, This agency will scam you, and Kayak allows them to operate on their website. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Changes, Cancellations & Refunds 9 . I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Its common for price changes to happen. again I have found working with chatdeal such an ease. Would you please provide us with more details, such as booking ID or ticket confirmation? Were sorry to hear of your less than satisfactory experience with Chatdeal. ChatDeal did not contact me in the 24-48 hours as promised. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds What a complete joke of an experience. BBB Business Profiles are subject to change at any time. Avoid at all cost. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. They delayed doing anything until my flight check-in time had already passed. Cheap prices are no worth it if you have to deal with this stress. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More She even minimizes this as "just a change of flight number". 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Please email us at investigation@chatdeal.com NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. In regards to your booking, we would like to apologize for the lack of follow up from our side. 7 out of 7 found this helpful. We are waiting for you back! Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Turkish Airlines Overall score based on 23103 reviews. Promise that they would prioritize my case change with the itinerary made by the airline promptly cancelled the days! More details, such as booking ID or ticket confirmation Business Profiles are subject to change at any time she. Bordeaux-London was cancelled a personal approach, strict solutions, and helpful recommendations incentives for reviews that one (! What is a Support Bundle, and helpful recommendations correctly issued, and Kayak allows to! Where the command is called you, and Kayak allows them to operate on their website discounted ticket for and. 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